Terms of use

Welcome to www.cuteland.com.au website, which is owned and operated by Artphabet Pty Ltd trading as cuteland ABN 19 608 440 277.

Terms of Use Agreement

The use of this site is governed by the policies, terms of use set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms of use. Your placement of an order indicates your acceptance of these terms of use. Your submittal of any purchase order to www.cuteland.com.au indicates acceptance of these terms of use. These terms of use shall supersede any subsequent terms of use included with any purchase order, whether or not such terms use are signed by www.cuteland.com.au

We reserve the right to amend the terms of use at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review the term of use. You agree to be bound by such changes, modifications or revisions as made by us from time to time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment.

Shipping and Delivery

Cuteland ships its orders from the beautiful town of Roma, which is located in South West Queensland, via Australia Post to destinations only within Australia. Orders are usually takes 1-2 business days for production and its delivery time varies depending on where you are located.

Delivery Costs:

  • Shipping & handling – Australian Priority AU$ 4.00 (Priority service only available for letters).
  • Shipping & handling – Australian Express AU$ 14.00.

Limitation of Liability

Other than as specified expressly in these terms of use we will not be liable for any loss or damage (including indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of Cuteland service or Cuteland website except to the extent that such liability cannot be excluded by law.

Refunds & Returns

We are 100% committed to offering products that use the highest quality of materials, which ensure customer satisfaction 100% of the time. If you receive any goods that you are unhappy with for any reason, we will happily give you a full refund.

Please email us at customerservice@cuteland.com.au  within 3 working days from receipt date if you are not satisfied with your purchase. All items must be returned at PO Box 765 Roma, QLD 4455.

Pricing

All of our prices are in Australian dollars (AUD) and include GST.

Copyright

All content on Cuteland website including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, data compilations and software and its compilation is the property of Cuteland and is protected by Australian and International copyright laws.

You may not modify, create, copy, distribute, transmit, display, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Cuteland website without our express written consent.

Trademark

Cuteland is a registered trademark. All Cuteland graphics, logos, page headers, button icons, images and product names are either trademarks or the copyright of Cuteland.

Cuteland trademark and copyright materials may not be used in connection with any product or service without written authorisation.

Order Cancellations

If notified before goods have been dispatched, Cuteland can accommodate order cancellations. If items have been shipped, cuteland.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Security and Payments

We utilise one of the most secure transaction channels available in the world today.

Our Ecommerce application includes the following security features:

  • We use PayPal which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.
  • We use SecurePay (a division of Australia Post) as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.
  • All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).
  • Digital certification to verify integrity and authenticity from this website
  • Ecommerce functionality programmed and maintained by Mantis Technologies. A sophisticated Australian website developer specializing in internet security and watertight website infrastructure.

What does this mean?

This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.

Warning Policy

All our sticky products must always be applied by an adult or with adult supervision due to a possible choking hazard. Use caution when applying to certain items handled by young children and ensure ongoing monitoring of adhesion (immediately remove any stickers that are worn out or start to peel off) to avoid accidental ingestion. 

Applicable Law

The Terms of Use are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Queensland and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

Contacting us

If you have any questions relating to the Terms of Use, please do not hesitate to contact us at customerservice@cuteland.com.au.